Courses

Bespoke In-House and On-Site Training Courses

Customised training that suits your needs Our hands-on solutions provide proven strategies to get your team on the same page and your business on...

Leadership and Management Course Part 1

Learn how to make the transition from buddy to boss and lead a successful team. This workshop aims to maximise your leadership and management...

Leadership and Management Course Part 2

 This workshop will equip leaders and managers with the skills to build high performing and highly motivated teams; the skills to communicate...

Leadership and Management Course Part 3

 This course is designed for people already in a leadership position, or those about to take up a new role, who want to explore the latest thinking...

Customer Service Excellence Course

A fantastic one day course designed to get staff communicating professionally and confidently with customers over the telephone, face-to-face and...

Dealing With Difficult People and Situations Course

Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.   Transform conflict...

Time Management Course

NEED TO INCREASE STAFF PRODUCTIVITY?    You've all heard the expression 'Time is money' Well actually time is more valuable than money because...

Teamwork and Team Building Course

High performing teams don’t just happen, they are built!  Unleash your teams power and potential! Learn how to build a high performing,...

Sales Skills Course

START SELLING MORE TODAY AND EVERYDAY Although the definition of a sale is simple enough, the process of turning someone into a buyer can be...

Vision to Reality - Strategic Plan Implementation

Unlock the power of your organisation's Strategic Plan! Turn vision into action with our course on Strategic Plan Implementation! In today's...

Making Learning Stick - Train the Trainer

Let us show you and your organisation how to maximise the return on your training investment. How to get learners to implement the tools and...

Putting the Patient First - Service Excellence for Health Professionals Course

Delivering customer service excellence in a healthcare setting comes with a unique set of challenges and opportunites. Patients frequently suffer...

Telephone Selling Skills Course

How to win business over the telephone... A good telephone manner is obvious but there's a lot more to it than just remembering to smile. The...

Council Specific Training Courses

At BTNZ, we’ve been proudly partnering with councils throughout the country for over 15 years, establishing ourselves as the market leader in...

Building Resilience in the Workplace