Customer Service Excellence
Customer Service Excellence

A fantastic one day course designed to get staff communicating professionally and confidently with customers over the telephone, face-to-face and...

Customer Service Excellence for Health Professionals
Customer Service Excellence for Health Professionals

Delivering customer service excellence in a healthcare setting comes with a unique set of challenges and opportunites. Patients frequently suffer...

Dealing With Difficult People and Situations
Dealing With Difficult People and Situations

Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.  ...

In-House and On-Site
In-House and On-Site

Customised training that suits your needs Our hands-on solutions provide proven strategies to get your team on the same page and your business on...

Leadership and Management Part 1
Leadership and Management Part 1

Learn how to make the transition from buddy to boss and lead a successful team. Managing staff can be a very rewarding, interesting and fun role,...

Leadership and Management Part 2
Leadership and Management Part 2

As John F Kennedy once said, “Leadership and learning are indispensable to each other”.  Our Leadership & Management courses are...

Sales Skills
Sales Skills

START SELLING MORE TODAY AND EVERYDAYAlthough the definition of a sale is simple enough, the process of turning someone into a buyer can be very...

Teamwork and Team Building
Teamwork and Team Building

Learn how to unleash your team’s power and potential.  Team building for skill development and high-performing teams. Successful organisations...

Telephone Selling Skills
Telephone Selling Skills

How to win business over the telephone... A good telephone manner is obvious but there's a lot more to it than just remembering to smile. The...

Time Management
Time Management

NEED TO INCREASE STAFF PRODUCTIVITY? You've all heard the expression 'Time is money' Well actually time is more valuable than money because time...

Train the Trainer
Train the Trainer

Look forward to your next presentation instead of wishing you were still under the duvet.   This one day presentation course looks at...