Council Specific Training Courses

At BTNZ, we’ve been proudly partnering with councils throughout the country for over 15 years, establishing ourselves as the market leader in council-focussed professional development training. Whether you’re looking to support a specific team, build leadership capability, or enhance customer service with tailored, council-specific solutions, we’re here to help. Get in touch for a conversation about what could work best for your council.

From Northland to Southland, we’ve built strong partnerships with most councils around the country. Our work spans across all levels of council teams — from frontline customer service staff to team leaders, emerging leaders, and senior executives. We offer a wide range of practical, outcomes-focused courses including:

• Leadership and Management Training: Tailored for both emerging leaders and experienced executives, focusing on developing effective leadership skills.
• Implementing Your Strategic Plan:  A plan on paper changes nothing — it’s people who breathe life into it. This workshop gives your team the tools and confidence to turn vision into action and drive meaningful change across your council.
• Dealing with Difficult People and Situations: Equipping staff with strategies to manage challenging interactions and maintain professional relationships.
• Customer Service Excellence: Equipping staff with the skills, language, and attitude to deliver consistently excellent service
• Teamwork and Team Building: High-performing teams don't just happen — they're built. This workshop equips your team with the skills to collaborate effectively, communicate openly, and solve problems together, fostering a culture of trust and shared success within your council.
• Time Management: Providing tools to improve productivity and efficiency in a demanding work environment.
• Building Resilience in the Workplace: Helping your people stay calm under pressure, bounce back from setbacks, and handle challenges with confidence and clarity.
  
  Whether you’re looking for bespoke in-house delivery or public course options, BTNZ has the options, experience and flexibility to deliver the right fit for your council.