Putting the Patient First - Service Excellence for Health Professionals Course

Delivering customer service excellence in a healthcare setting comes with a unique set of challenges and opportunites. Patients frequently suffer high levels of stress, not only from illness or injury but also from the levels of customer service given.

This workshop will equip participants with the skills and techniques required to communicate in ways that will enhance patient satisfaction and the overall patient experience. This one day workshop can be customised to suit the individual needs and objectives of your team and is recommended for anyone in a healthcare setting.

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Course Descriptor