Dealing with Difficult People
Please see our range of courses below. From leadership and management courses to customer service or even time management. We have a wide range of courses and programs that drive results and growth. If you are looking for bespoke, In-house training please see our in house/on-site options here.
Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace. Transform conflict and difficult situations with co-workers/customers into opportunities by equipping your staff with the skills and techniques required to manage these situations with confidence, professionalism and pride.
We have all experienced the stress that comes from having unresolved conflicts with our customers and co-workers. Conflicts that are ignored or resolved poorly don’t go away, they cause people to feel resentful and to avoid each other. The effects on the business are a loss of productivity, turnover and absenteeism. Wherever two or more people come together, there is bound to be conflict. This workshop will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame
Professional Development Courses for Individuals & Teams
Business Training NZ provides a range of different courses that suit both individuals and teams. Whether you are looking to advance in your own professional development or enrol your team in one of our courses, we can help. For more information, please don’t hesitate to get in touch.
