I recently attended the Dealing with Difficult People & Situations workshop delivered by Business Training New Zealand in Napier.
This was an extremely informative and professional course offering real solutions to many kinds of conflict. I found the whole experience fantastic and the trainer was exceptional. I learnt so much from the day which can be applied to my role going foward. I would certain recommend this course to other colleagues and friends.
Learning & Development Facilitator, District Council, Gisborne