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Equip your staff with the skills and techniques required to deliver outstanding customer service.  Participants will learn ways to add value to the customer experience, professional telephone skills and ways transform how they manage relationships with customers, colleagues and stake holders. 
 
Available as a local public course or opt for a tailored In house, on site solution.  
 

 Learn to lead so that others willManagement follow. Make the transition from buddy to boss...
 Becoming a Manager is hard enough, but making the transition is even tougher and comes with its own set of unique challenges. A team without strong leadership rarely functions well. Our programs will help a wide range of people, from senior leadership to first-time supervisors.

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 Become less busy and more productive
Time-managementOur Time Management workshop can help you achieve this along with becoming more organised, less stressed and more motivated.   Learn how to prioritise, how to handle interruptions, beat common time wasters, delegate and much more. Let us show you and your organisation how to get the most out a day with better time management.

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Team building for high-performing Team-buildingteams - Unleash your team’s power and potential.  
Successful organisations today know that teams make a big difference in achieving strategic goals.  Teams that are strong, flexible, and productive can be the competitive edge needed to produce better results, achieve higher quality, lower costs for the organisation and the customer.

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  Start your business selling more today sales-skillsand everyday...
Many will tell you that selling is a talent that you are born with.  They will say you need to be a natural born salesperson in order to be successful in sales.  I say they are wrong, all wrong.  Anyone who has the desire to be in sales can be very successful; it just takes patience and the desire to learn something new.

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Customised In house/on-site training solutions for your Tailor-made-courseentire team  For complete flexibility, our workshops are available In-house.  Our customised, training solutions provide proven strategies to get your team on the 'same page' and your business on track for consistent success.  Delivered In-house at your  premises or take advantage of our public courses to train and  network with other businesses. 

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About Us


Business Training New Zealand’s expertise is specifically tailored to your business to harness increased profits, create loyal customers, develop a high performing team and identify your repeat business opportunities.

Biz Trainers are ‘miracle workers’ who delivered an outstanding Management & Leadership workshop in Palmerston North. They exceeded our expectations completely and equipped our member of staff with core managerial skills and much, much more. These skills have been invaluable and have made an instant difference. The facilitator was excellent and was totally engaging and made the course very, very interesting. I would recommend this workshop to any company wishing to provide their staff with valuable managerial and leadership skills. Raewyn Weir, Manager AA Auto Centre

The Biz Trainers Management & Leadership workshop was exactly what I wanted and did not disappoint. It was an extremely useful and enlightening workshop and certainly one of the best I have attended over the years. The experienced facilitator was fun and engaged the group throughout the day.  It was great to learn new skills, particularly in identifying personality types and I have been able to use this model on my own team and also put into place other skills on how to deal with staff. A thoroughly enjoyable workshop.   Steve Ellis, Senior System Consultant, Computer Care


Our hands-on workshops provide proven strategies to get your team on the ‘same page’ and your business on track for consistent success


Train as many staff as you need, when and where you need it. For complete flexibility, our workshops are available in-house at your premises or take advantage of our open training option to train and network with other businesses.

 

Upcoming Courses

Palmerston North, Customer Service Strategies - 1 day

Aug
06

Christchurch, Dealing with Difficult People - 1 day

Aug
12

Christchurch, Dealing with Difficult People - 1 day

Aug
12

Management & Leadership Christchurch - 1 day

Aug
20
 How to make the transition from buddy to boss. Learn how to lead so that others follow. This workshop is designed for those who have been promoted recently into a management role or for those who have been there for some timebut need to improve their leadership skills. ...
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Christchurch, Customer Service Strategies - 1 day

Aug
21

Napier/Hastings, Customer Service Strategies - 1 day

Aug
26

Hawke's Bay, Dealing with Difficult People - 1 day

Aug
26

Napier/Hastings, Dealing with Difficult People - 1 day

Aug
28

Management & Leadership Palmerston North - 1 day

Sep
25
Learn how to make the transition from buddy to boss. How to to lead so that others follow. This workshop is designed for those who have been promoted recently into a management role or for those who have been there for some timebut need to improve their management and leadership...
Read More..

Management & Leadership Napier/Hastings - 1 day

Oct
08
Learn how to make the transition from buddy to boss. Learn how to lead so that others will follow. This workshop is designed for those who have been promoted recently into a management role or for those who have been there for some time but need to improve their management...
Read More..

Time Management, Napier/Hastings - 1 day

Oct
09
NEED TO INCREASE STAFF PRODUCTIVITY? You've all heard the expression 'Time is money' Well actually time is more valuable than money because time is a non renewable resource. Do you ever have those times when you've been busy all day but feel that you have not achieved what you need to?...
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Palmerston North, Dealing with Difficult People - 1 day

Oct
22

Palmerston North, Dealing with Difficult People - 1 day

Oct
22

Time Management, Christchurch - 1 day

Nov
05
NEED TO INCREASE STAFF PRODUCTIVITY? You've all heard the expression 'Time is money' Well actually time is more valuable than money because time is a non renewable resource. Do you ever have those times when you've been busy all day but feel that you have not achieved what you need to?...
Read More..

Management & Leadership Auckland - 1 day

Nov
11
Learn how to make the transition from buddy to boss. How to run a sucessful team and lead so that others follow. This workshop is designed for those who have been promoted recently into a management role or for those who have been there for some timebut need to improve their...
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Auckland, Dealing with Difficult People & Situations - 1 day

Nov
12

Time Management, Auckland - 1 day

Nov
13
NEED TO INCREASE STAFF PRODUCTIVITY? You've all heard the expression 'Time is money' Well actually time is more valuable than money because time is a non renewable resource. Do you ever have those times when you've been busy all day but feel that you have not achieved what you need to?...
Read More..

Time Management, Palmerston North - 1 day

Nov
18
NEED TO INCREASE STAFF PRODUCTIVITY? You've all heard the expression 'Time is money' Well actually time is more valuable than money because time is a non renewable resource. Do you ever have those times when you've been busy all day but feel that you have not achieved what you need to?...
Read More..

Auckland, Dealing with Difficult People - 1 day

Nov
25

Auckland, Customer Service Strategies - 1 day

Nov
26